jbossbrasil.org

Your main responsibilities will include working in a multicultural/multilingual technical team, dealing with support requests from enterprise customers via telephone and web. You will also be responsible for maintaining a high level of customer satisfaction and for keeping your technical and non-technical skills current by attending courses and spending part of your time in personal development. Your main duties will include:

• gathering information for each issue
• carrying out the necessary research
• working with senior team members in order to transfer the problem to them or in order to get advice on how to proceed further and provide solutions to customers
• incorporating your findings in Red Hat’s Knowledge Base when necessary

The primary responsibilities of the role are:

• Analyze problems with functioning software deployed on JBoss application server to identify problem areas and recommend corrective action.
• Use professional concept and exercises judgment within defined procedures.
• Have an understanding of different Java technologies.
• Responsibilities include providing Production Technical Support as well as Developer-to-Developer Assistance for the JBoss products.

Job Requirements Technical skills:

• Basic knowledge in one or several Java EE Application Servers (like JBoss, Tomcat, Weblogic, etc)
• Prefer experience with and knowledge of one or several Java/Java EE technologies/products such as JMS, Web Services, Servlets/JSP, EJB, JDBC, Hibernate, etc.
• Good understanding of Linux/Unix and Open Source
• Conveys information concisely and clearly to all levels of client.
• Degree preferably in a scientific, technical or Computer Science.
• Active participation in JBoss Groups and Open Source Projects will be an added advantage

Profile:

• troubleshooting skills and a passion for problem solving and investigation
• ability to work well in a team
• ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative and judgement calls are necessary
• ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates
• contributions (not necessarily development) to Open Source community and projects considered an advantage
• Well developed writing and speaking skills in English
• Writing and speaking skills in Spanish

If you are interested on that, click on the button below or send your CV to bmachado@redhat.com.

Your main responsibilities will include working in a multicultural/multilingual technical team, dealing with support requests from enterprise customers via telephone and web. You will also be responsible for maintaining a high level of customer satisfaction and for keeping your technical and non-technical skills current by attending courses and spending part of your time in personal development. Your main duties will include:

• gathering information for each issue
• carrying out the necessary research
• working with senior team members in order to transfer the problem to them or in order to get advice on how to proceed further and provide solutions to customers
• incorporating your findings in Red Hat’s Knowledge Base when necessary

The primary responsibilities of the role are:

• Analyze problems with functioning software deployed on JBoss application server to identify problem areas and recommend corrective action.
• Use professional concept and exercises judgment within defined procedures.
• Have an understanding of different Java technologies.
• Responsibilities include providing Production Technical Support as well as Developer-to-Developer Assistance for the JBoss products.

Job Requirements

Technical skills:

• Good knowledge in one or several Java EE Application Servers (like JBoss, Tomcat, Weblogic, etc)
• Prefer experience with and knowledge of one or several Java/Java EE technologies/products such as JMS, Web Services, Servlets/JSP, EJB, JDBC, Hibernate, etc.
• Good understanding of Linux/Unix and Open Source
• Conveys information concisely and clearly to all levels of client.
• Degree preferably in a scientific, technical or Computer Science.
• Active participation in JBoss Groups and Open Source Projects will be an added advantage

Profile:

• troubleshooting skills and a passion for problem solving and investigation
• ability to work well in a team
• ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative and judgement calls are necessary
• ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates
• contributions (not necessarily development) to Open Source community and projects considered an advantage
• Well developed writing and speaking skills in English
• Writing and speaking skills in Spanish

If you are interested on that, click on the button below or send your CV to bmachado@redhat.com.